Privacy Policy

This Privacy Policy explains how Northdridge Holdings Ltd ("we", "us", "our") collects, uses, and protects information submitted through this website and through communications with us.

Northdridge Holdings Ltd is registered in England and Wales. Company number: 16916203. Registered address: 38 Upper Wood Street, Bargoed, CF81 8PF, United Kingdom.

1. Information We Collect

We may collect personal information you voluntarily provide when using this website, including through the Systems Enquiry form and Contact form. This may include:

• Your name
• Your email address
• Your telephone number, if provided
• Your company name, if provided
• Property type and postcode voluntarily submitted
• Property address details voluntarily submitted
• System type, issue summary, urgency, access notes, and project description voluntarily submitted
• Preferred contact method, budget guidance, and additional notes voluntarily submitted
• Any other information you choose to include in your enquiry or message

We do not collect sensitive personal data unless you choose to include it in a message or form submission.

2. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry or message
• Review the property and system details you have provided to assess your requirements
• Communicate with you by email, or by telephone if a number is provided and contact by phone is appropriate
• Prepare quotations, proposals, or project documentation where you have requested this
• Maintain records of communications for legitimate business purposes
• Improve this website and our services

We will not use your information for marketing purposes without your explicit consent, and we will not sell or share your personal data with third parties for their own marketing purposes.

3. Legal Basis for Processing

Our legal basis for processing your personal information is:

• Contract performance or pre-contractual steps: where we are responding to your enquiry and preparing to provide services
• Legitimate interests: where we have a legitimate interest in communicating with you about an enquiry you have initiated
• Consent: where you have given explicit consent (for example, by checking the consent box on our forms)

4. Cookies and Analytics

This website may use cookies. Essential cookies are necessary for the website to function and cannot be disabled. Optional analytics cookies may be used to understand how visitors use the website, but these are only activated with your consent via the cookie consent notice.

You can manage your cookie preferences at any time using the cookie settings on this website. See our Cookie Policy for full details.

5. Data Retention

We retain personal data submitted via enquiry or contact forms for as long as is reasonably necessary to respond to and manage your enquiry, and for a reasonable period thereafter to maintain business records. We do not retain personal data indefinitely and will delete or anonymise it when no longer required.

6. Data Security

We take reasonable technical and organisational measures to protect the personal information you provide. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

7. Your Rights

Under UK GDPR and data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Request data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at [email protected].

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed. See ico.org.uk for further information.

8. Third-Party Services

This website does not currently share personal data with third-party services unless required for the operation of enquiry or contact form processing. Where third-party form processing or hosting services are used, they are selected for their compliance with data protection requirements.

9. Links to Other Websites

This website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy notices.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date. Please review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our handling of your personal data, please contact us at:

Northdridge Holdings Ltd
38 Upper Wood Street, Bargoed, CF81 8PF, United Kingdom
Email: [email protected]